Daily Archives: May 20, 2011

And Sony Finally Drops Me a Line to Say They’re Back

In what is hopefully the end of this community management disaster at SOE, I finally got an email directly from them indicating that they are back online.

It is only about six days late and would have caused me to miss most of the double experience welcome back event had a sat back and waited for this notification.

I suppose there is a case to be made for being cautious, but when you are giving out bonus time and holding a special event, people often like to know about it before it starts, not at the tail end.

For the record, and in case you have not gotten your note yet, here is what it says:

Customer Service Notification

We are pleased to confirm that our services are now back online and more secure. We deeply regret the inconvenience this cyber attack has caused.

We take this issue extremely seriously and want to assure you that the protection of the data you have entrusted to us is of the utmost priority. As a result, we require that you reset your Station Account password as an added security measure, and recommend that you do so immediately.

[Password Reset Graphic]

To show our gratitude for your patience and support, SOE is offering a Welcome Back program. As part of this program, you will receive 45 days of game time (30 days plus 1 day for each day of the outage), added to your Station Account. This game time applies to any game you have currently or previously activated on your Station Account.

For those customers currently on an active paying plan, this time will be added to the end of your current billing cycle. For all other customers, your time begins upon your first login to each of the relevant games.

Please note, customers must log in by 11:59 pm PST August 31, 2011 to claim the game time.
Should you require game software, visit www.soe.com/getthegame.

Additionally, many games are offering a variety of items and special events to welcome players back. Get the Welcome Back Program details.

SOE is committed to helping its customers protect their personal data and will provide a complimentary identity theft protection program. For Station Account holders in the United States, we have made arrangements with Debix, Inc., one of the industry’s most reputable identity protection firms, to offer a 12-month complimentary enrollment in the AllClear ID PLUS identity theft protection program. For detailed program information, click here.

Complimentary enrollment begins upon registration for the program and you will have until June 28, 2011 to sign up for AllClear ID PLUS. You will need to sign up directly through Debix after claiming your access code from SOE. Please note, you will need to reset your Station Account password before you can enroll for this service. Get your access code and instructions, here.

Step 1 – Reset Your Station Account Password

Step 2 – Obtain AllClear ID PLUS access code

Step 3 – Sign up for AllClear ID PLUS at http://www.allclearid.com/sony

We continue in our commitment to deliver secure, stable and entertaining games for players of all ages, and again, we thank you for your patience and understanding during this difficult time.

Sony Online Entertainment

Perhaps we’ve heard the end of this, aside from the “Will SOE be able to bounce back?” question.

Meanwhile, on a lighter note, the next item in my email inbox had the subject “Has The Goodies Arrived?”

I took the syntax to be a sure sign it was spam, until I saw it was from Netflix and realized that, yes, I had put The Goodies on our Netflix queue.  We shall see if it lives up to my 30 year old memories of the show.

Pokemon Regional Championship – Question of the Day

Tomorrow is the Pokemon Video Game Regional Championship here in Silicon Valley.

And I was hoping my daughter and I would be able to at least go see how things look this year, having gone to the regional championships last year as well.

Nintendo has at least chosen a nicer venue this year, and given all the work that went into the Pokemon Black and White tour, I have some hope that they will step it up a notch this time around.

But, if you had not heard, tomorrow is also the Rapture, at least according to the revised Harold Camping view of things.

So my immediate thought was, at what time is the Rapture supposed to occur?  Will it come before the event or after?  If I decide to enter, will my chances be improved?  How much overlap is there between those destined to be saved and competitive Pokemon players?

And what will this do to the parking situation down town?

I guess we’ll find out tomorrow.

When You’ve Given People a Reason Not to Hand You Their Credit Card…

It is probably a good time to highlight how potential customers can pay with cash.

During the US Memorial Day weekend, May 27th through 30th, SOE is having another bonus Station Cash event.

Yes indeed, a triple Station Cash event.

Unlike the previous double Station Cash offer, this one appears to only be good if you redeem an SOE game card.

$15 for 4,500 Station Cash is a good deal, if you were looking to buy some.  I might grab a card to finance copying a character over from live to EQ2X to give the guild another in-house crafter.

A pity it only applies to Station Cash.  Some of the cards can also be used to pay for your monthly subscription, and if Sony really wanted to move some cards off of store shelves, adding “Double Subscription Time” to “Triple Station Cash” would probably do it.

Will you be getting any Station Cash?

Would a double subscription time option tempt you?