In what is hopefully the end of this community management disaster at SOE, I finally got an email directly from them indicating that they are back online.
It is only about six days late and would have caused me to miss most of the double experience welcome back event had a sat back and waited for this notification.
I suppose there is a case to be made for being cautious, but when you are giving out bonus time and holding a special event, people often like to know about it before it starts, not at the tail end.
For the record, and in case you have not gotten your note yet, here is what it says:
Customer Service Notification
We are pleased to confirm that our services are now back online and more secure. We deeply regret the inconvenience this cyber attack has caused.
We take this issue extremely seriously and want to assure you that the protection of the data you have entrusted to us is of the utmost priority. As a result, we require that you reset your Station Account password as an added security measure, and recommend that you do so immediately.
[Password Reset Graphic]
To show our gratitude for your patience and support, SOE is offering a Welcome Back program. As part of this program, you will receive 45 days of game time (30 days plus 1 day for each day of the outage), added to your Station Account. This game time applies to any game you have currently or previously activated on your Station Account.
For those customers currently on an active paying plan, this time will be added to the end of your current billing cycle. For all other customers, your time begins upon your first login to each of the relevant games.
Please note, customers must log in by 11:59 pm PST August 31, 2011 to claim the game time.
Should you require game software, visit www.soe.com/getthegame.
Additionally, many games are offering a variety of items and special events to welcome players back. Get the Welcome Back Program details.
SOE is committed to helping its customers protect their personal data and will provide a complimentary identity theft protection program. For Station Account holders in the United States, we have made arrangements with Debix, Inc., one of the industry’s most reputable identity protection firms, to offer a 12-month complimentary enrollment in the AllClear ID PLUS identity theft protection program. For detailed program information, click here.
Complimentary enrollment begins upon registration for the program and you will have until June 28, 2011 to sign up for AllClear ID PLUS. You will need to sign up directly through Debix after claiming your access code from SOE. Please note, you will need to reset your Station Account password before you can enroll for this service. Get your access code and instructions, here.
Step 1 – Reset Your Station Account Password
Step 2 – Obtain AllClear ID PLUS access code
Step 3 – Sign up for AllClear ID PLUS at http://www.allclearid.com/sony
We continue in our commitment to deliver secure, stable and entertaining games for players of all ages, and again, we thank you for your patience and understanding during this difficult time.
Sony Online Entertainment
Perhaps we’ve heard the end of this, aside from the “Will SOE be able to bounce back?” question.
Meanwhile, on a lighter note, the next item in my email inbox had the subject “Has The Goodies Arrived?”
I took the syntax to be a sure sign it was spam, until I saw it was from Netflix and realized that, yes, I had put The Goodies on our Netflix queue. We shall see if it lives up to my 30 year old memories of the show.