I got an instant message from Gaff earlier in the day. He said that characters he had copied over to EverQuest II Extended, characters that contributed greatly to our dash to guild level 30, now appeared to be locked.
The message given, “You do not own the appropriate race pack for this character.”
So as soon as I got home, I checked my own account.
Sure enough, one of my characters has been locked as well.
Score another blow against SOE. The EQ2X forums are… well, I won’t say lit up, as they tend to be pretty quiet and heavily moderated… but it is a key topic of discussion at the moment.
Even when you select the character in question, the play button is grayed out.
However, it seems that if you simply select the character in question and hit the enter key on your keyboard, you can still log the character into the game.
I petitioned the issue and got a very quick response.
This is GM Dratanico in response to your petition. There is currently an issue where some privileges are not working correctly on players accounts in regards to toons and their races. We are aware of this problem and are working to find out what the issue is. Please be patient while this issue is further investigated and please hang in there for us. Keep an eye on our patch notes for more information on when this will be fixed. Until then if you need any other assistance please feel free to let us know and we will do our best to help you out further.
A pity they didn’t mention the enter key solution. Just the usual “we’re working on it, please be patient” boiler plate. I fear we have had a lot of that over the last few weeks.
So the error seems to be primarily visual, but it will no doubt lead to a load of petitions and support calls… and more bad feelings about SOE.