I received a response from the Camelot Unchained about my refund request.
As I expected, and despite a comment from Mark Jacobs over at Massively OP about matching up email addresses or whatever, City State Entertainment’s official line to me is that they require transaction IDs for all refunds. The text of their response:
Thank you for sending the information. All purchases have TransactionIDs, it acts as a receipt for your purchase. We do need the transactionID to process the refund. It is a long alphanumeric ID. If you cannot locate it, please contact Kickstarter or Paypal and they will retrieve it for you.
CSE Support Team
As I explained in my previous post on this, there were no transaction IDs provided at the time of my Kickstarter pledge and that my credit card company does not keep such records past the six year mark, and we’re coming up on the seventh anniversary of the funding of the Kickstarter.
I suppose it is possible Kickstarter might have be able to provide the transaction ID. I will contact them next to see if they keep records that old. I will not be surprised if they do not.
But this continues to confirm my suspicion that they will stonewall people on the transaction ID front, with the added bonus that we now know that what Mark Jacobs says in comments over at Massively OP may not necessarily reflect reality. Another reason to call into question what he is pitching now.
Addendum: Have you tried contacting Kickstarter? They do not want to be contacted, something which I suspect City State Entertainment knows. (Their email is firstname.lastname@example.org, which wasn’t anywhere on their site but which worked all the same.)
Addendum 2: Article at Massively OP where Mark Jacobs responded in comments that transaction IDs were not required. Post update incorporating Mark’s comment:
[Update: MOP tipster Wilhelm has noted that some of the info might be difficult to come by, given that some credit card companies do not keep transaction IDs that old, but Jacobs says that people should send in what they do have and support will try to match you by email address.]