I have not been playing as much Rift Prime this month as I might have. Other things have been taking up my game time like the fun in the north in EVE Online.
Still, being the completionist nut that I am, I have been logging in just about every day to collect my daily reward, mostly because on the 21st day you get a mount. This morning was day 21… I missed a day somewhere… so I logged on to get my mount. Damn straight!
The last box is the best box
I clicked on the claim button and… nothing happened. Which was odd, because there is usually something that comes up in the chat window and the ability to claim goes away. So I clicked it again and still nothing. On the third click I noticed that an error was coming up in small red text above the rewards window indicating that my inventory was full.
Trying not to notice the alignment…
Well, dopey me, my bags were full, no wonder I couldn’t collected the mount.
Only my bags were not full. There was ample space in my bags. So I started tinkering around with inventory, selling a couple of items to see if maybe a little more space would help. I checked my bank, which also had free space, just in case that somehow counted. I looked at the mounts tab to see if there was some restriction there. I dismounted from my own mount, just in case there was some flag that wouldn’t let you collect a mount if you were mounted. Stranger things have happened.
But nothing helped. Meanwhile the game, as it is wont to do, was continuing the remind me that I had a daily reward to collect, blinking a button and putting a special little icon up on the mini-map.
Yes, I know…
So I went to Google to see if this was a known issue, but there was nothing related. So I headed to the forums. At the top of the bug reports section I found somebody saying that they were having the same issue. There is always a moment of relief that it isn’t just me having a problem. A response to the report was given, consisting of a link to a post in the Rift Prime Vigil General Discussion forum. There I found that the ability to claim the trove of mounts had been turned off.
DAILY CALENDAR: TROVE OF MOUNTS IS TEMPORARILY DISABLED
The Daily Calendar reward “Trove of Mounts” has a bad loot table and has been temporarily disabled.
The Trove will be fixed and unlocked in the next patch. No CS ticket is needed.
The box was giving out duplicate mounts (something it should NOT do) or no mounts at all. Any player that managed to collect their Trove in the hour it was available will be given a replacement Trove of Mounts after the patch goes out. Again, no CS ticket is needed.
Our apologies – I know many of you were very much looking forward to your next mount
So the ability to claim was… well, it wasn’t really turned off. I guess making the test for inventory space always return that it was full was the most expedient way to disable the feature, but it is a bit of a pisser to spend 30 minutes screwing around trying to figure out the issue, when the problem is that I might not get a mount, or maybe a dupe.
Anyway, we’ll see if they can fix this before the month is out. But the UI keeps reminding me that I have a reward to collect.
The Ancient Gaming Noob 
To be fair, Trion did display the fact that the Trove of Mounts had been disabled as a message when you log in. I missed it the first time too.
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@rverghes – I see that now, though since I was in Meridian when I logged in, it scrolled off pretty quickly.
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