Stop me if you have heard this one before.
- CCP gets a new idea for the cash shop
- CCP puts it in the cash shop without running it past the CSM
- Players eventually notice this new item
- Howls of protest and claims of “Pay to Win” commence
- The CSM hears about it on r/eve and goes to CCP
- CCP says, “My bad” and removes the item
We just went through that cycle over the last few days as CCP’s $70 Foundation Day pack, which included a 2 day duration “Wisdom of Gheinok” booster that gave +4% to energy turret damage, +7% to armor repair, and +3% to maximum velocity.
The pack had other things in it, like PLEX and some SKINs, which people tend to be fine with, as well as 250K skill points, which we’ve had to learn to be fine with despite past promises.
But this booster, available only for cash, that was another venture into selling advantage for cash, and apparently we, as a community, are not ready for CCP to cross that line just yet.
I noticed it, as I tend to, over on r/eve because I had no intention of paying $70 for such a pack so never bothered digging into the details. That is a common response to these things.
There was the initial call to arms, plans to review bomb the game on Steam (because CCP has stated that they don’t care if people shoot the monument, the traditional form of protest, which tells players they need to do something else to call attention to their grievances), calls to boycott the pack and shame anybody using the SKINs it contained (despite the fact that the SKINs were available on their own and the idea that maybe we shouldn’t eat our own), some memes, and even a post about the old captain’s quarters that featured a screen shot of me. I don’t know why, but there I am, back in 2011.
It also came out that CCP had a similar booster in the Gallente Federation Day pack last month, but nobody noticed it. Like I said, these packs come and go so often that most people ignore them.
It became clear that CCP hadn’t consulted the CSM because a couple members showed up in these threads and said as much. They tried to throw some oil on the waters to calm things, but people were worked up.
And then, a day later, CCP announced in the forums that they had heard the players… or, more likely the CSM, which had been once again scalded in public by information CCP hadn’t shared with them. (Somebody on the CSM should be designated to review all sales and packs when they hit the store I guess.)… with this response:
Yesterday, we introduced the Foundation Day pack featuring the Wisdom of Gheinok booster. After listening to community feedback and consulting the CSM, we agree that the booster’s exclusivity tipped the balance unfavorably. This was not our intention, and we appreciate the passionate feedback we’ve received from you.
Effective immediately, the ‘Wisdom of Gheinok’ booster has been removed from the Foundation Day pack (however those who have already purchased the pack will not have the booster removed).
We value your input and continue to take your feedback seriously as it guides our decisions and helps shape the world of New Eden.
The booster was removed, though anybody who bought the pack already got to keep theirs.
And the balance was restored for now.
I am glad that I sort of wandered into this a little bit late… though I wasn’t all that late… so didn’t immediately belt out an outraged blog post. I have a history of that, and much of that has been around EVE Online. Somebody took care of this without me having to work up some rage. That is probably better for me in any case.
That said, I am starting to build up a bit of resentment about CCP continually pushing the line, trying to see what players will accept and or rebel about. I get that they are a business and need to find ways to increase revenue to make their own internal goals and please their own corporate masters.
But I feel that a lot of the time that even a moment of self reflection would have given them the answer. Or… and hear me out on this radical idea… they could run the idea past the CSM, the elected player advisory board about which they love to brag, and maybe avoid this a bit more often.
That they’re not doing either… thinking or consulting… makes one think that they are really just testing boundaries, trying to find how close to the line they can come, or how much they can move the line by taking things in small steps.
Of course, past victories have emboldened them I am sure. Certainly going from this statement:
It’s very important to note here that this means all the skillpoints available to buy on the market in EVE will have originated on other characters where they were trained at the normal rate. Player driven economies are key to EVE design and we want you to decide the value of traded skillpoints while we make sure there is one single mechanism that brings new skillpoints in to the system – training.
to selling skill points in the web store as a normal activity has certainly taught them the lesson that players will roll over eventually. So I wait for the next item, the next fully equipped ship, the next cash only booster, the next push to move the line for what is acceptable. The Greed is Good incident continues to be a guide for them and a warning for us.
And the sad part is that while we were focused on this, another line was moved. For a while the founding celebrations for the for empires used to include some in-game events and login rewards and such. This year that has all been dispensed with. The founding days are all now vehicles to sell themed cash shop items.
They have become like President’s Day in the US, where we spend very little time hearing about presidents and much more time hearing about how cheap one might purchase a mattress on that three day weekend.
And yes, there was some mild excuse about the events is buried in the bloated, self-congratulatory Producer’s Letter from last month. (I am contemplating a post about how to write an effective Producer’s Letter. There are plenty of good examples out there, and then there is that one to serve as the negative example.) But they found time to make packs to sell, they had time to create a whole new booster to inject into the game, yet didn’t have time for anything else. I won’t be surprised at all if this ends up being the ongoing state for these events.
Related:
- The Greybill – Gheinoks Condemnation
- Massively OP –EVE Online removes a contentious item from a cash shop bundle after player backlash